Frequently Asked Questions
Everything you need to know about your VOGRACE order
How long does shipping take?
Standard shipping typically takes 7-15 business days depending on your location, while express shipping options are available for delivery within 3-5 business days.
What is your return policy?
We offer a 30-day return window for unworn and unwashed items in their original packaging. Please note that custom-made or personalized products are final sale unless there is a manufacturing defect.
Can I track my order?
Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
VOGRACE is committed to ethical fashion. We prioritize eco-friendly fabrics and work closely with suppliers who adhere to fair labor practices and environmental standards.
How do I care for my VOGRACE apparel?
To ensure longevity, we recommend machine washing your garments inside out on a cold, gentle cycle and hanging them to dry. Avoid using bleach or high-heat tumble drying.